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Home :: Terms & Conditions

Terms & Conditions

DELIVERY METHODS AND TIMES WITHIN AUSTRALIA Australian orders are shipped Australia Express Post which takes 1-3 days. Dispatch (of stocked items) is between 24-72 hours after payment is received. We will notify you of any items which aren't in stock within 48 hours of confirmation of order. You will be notified of shipping date and supplied with a tracking number. If your order has not been received within 21 days of your notified shipping date please contact us and we will trace your package. 

 OUTSIDE AUSTRALIA International orders will be shipped using Registered Post International / airmail. You will be notified of shipping date. Please allow 3-6 weeks for products to arrive. If your order has not been received within 6 weeks of your notified a shipping date please contact us and we will trace your package. PACKAGING Posters are shipped in cardboard postal tubes. Publications, books and magazines are wrapped in bubble-wrap and shipped in a satchel (or box) depending on the quantity. Editions are shipped flat, suitably packaged in sturdy cardbopard (unless advised otherwise). PAYMENT Paypal and Credit Card. After charging your card, if for some unforseen reason we discover we cannot obtain an item/s we will refund the cost of the item/s we are unable to supply. Any refund we give for items we cannot supply will be in Australian $. CANCELLING ORDERS Once we have confirmed your order with you, there can be no cancellations. The Narrows reserves the right to cancel orders that we believe to be fraudulent. RETURNS Make sure you choose carefully as we will not issue a refund on a bad decision. We use professional and appropriate packaging solutions, but any damage which occurs via transit will need to be reported to us within 7 days of receiving the item/s and a proof of purchase must accompany any return we approve.